Privacy policy

Last updated: 25 September 2026

This Privacy Policy explains how KHAMOUS, operated by KHAMOUS (“KHAMOUS,” “we,” or “us”), handles personal information when you visit our website, place an order, subscribe to our newsletter, or contact us.

For privacy enquiries, contact us at hi@khvmous.com.

Information we collect

Depending on how you use the website, we may collect:

Contact and order details, such as your name, email address, phone number, billing and delivery addresses, items ordered, and order history.
Messages you send us, including enquiries about products, orders, and returns.
Payment and transaction information. Payments are handled by our payment service providers. We receive the information needed to confirm and manage your order, but do not need your full payment card number to fulfil it.
Website information, such as your IP address, device and browser information, pages viewed, and information collected through cookies or similar technologies.

How we use your information

We use personal information to process payments and orders, arrange delivery, provide customer support, handle returns, protect the website and transactions from misuse, meet legal and accounting obligations, and understand how our store is used.

If you subscribe to our newsletter, we may use your email address to send KHAMOUS news and offers. You can unsubscribe using the link in a marketing email or by contacting us.

You can choose not to provide information requested on the website. However, without details such as your delivery address and contact information, we may be unable to complete an order or respond to an enquiry.

Who receives your information

We share information where needed to run the store, including with Shopify, payment service providers, delivery providers, and other providers we use for website operation, customer support, and email communications. We may also disclose information where required by law or necessary to protect our legal rights.

Some providers may process information outside Israel. Their handling of that information is subject to applicable law and the arrangements we have with them.

Cookies

Our website uses cookies and similar technologies for functions such as maintaining your shopping cart and understanding website activity. Additional cookies may be used depending on the services enabled on our store. You can manage cookies through your browser and any privacy controls displayed on the website. Disabling certain cookies may affect how the store works.

How long we keep information

We keep personal information for as long as needed for the purposes described above, including fulfilling orders, maintaining business and accounting records, resolving disputes, and meeting legal obligations. Retention periods depend on the type of information and the reason it is held.

Your choices and rights

You may contact us at hi@khvmous.com to ask about the personal information we hold about you or to request access to or correction of it. We may need to verify your identity before responding. You may also unsubscribe from marketing emails at any time.